VoIP Integration as a part of Acceptic IT Expertise

Software outsourcing company Acceptic has meaningful expertise in integrating VoIP solutions with customers' software projects. We offer VoIP integration services as a part of Acceptic IT expertise, therefore helping our clients to cut costs and time to market by providing both software development services and integration of VoIP solutions in one development house.

The number of IT businesses adopting VoIP as their main communication mechanism is increasing exponentially. The technology opens vast opportunities to ensure enhanced communication experience, reduce operating costs and boost customer service level. Call-center operation, receiving online calls, online communication between website users, calls scheduling, secret talks, creating pod- casts, alternate numbers - just to name a few where using VoIP is essential.

Acceptic engineers have successfully finished integrating VoIP solution on the www.120.com.ua, where they made smart integration of a call-center and CRM system. While working on the project there was made tuning and integration of Asterisk PBX (an open source communication engine for voice and video communication solutions) and FlashPhoner SIP Gateway. FlashPhoner allows receiving and making calls over SIP protocol right from the website. Please, read more about this project here. Currently we're utilizing our experience in another project (on-line communication between website users).

'Complexities in integrating VoIP were a great challenge for Acceptic.', - states Dmitriy Kharchenko, Acceptic CEO, - 'But now, we can apply our know-how to integrate Voice over IP solutions into our customers' software projects therefore helping them to reach business efficiency in the shortest terms.'